Navy Federal Credit Union
The Navy Federal Credit Union (NFCU) needed to expand their call center operations with a primary objective to reduce the 60% annual turnover rate for telephone operators. NCFU came up with the simple philosophy: Healthy employees equal healthy business, and therefore decided to create a "green" environment using construction practices to achieve LEED Gold certification.
A Closer Look...
When Navy Federal Credit Union executives realized they needed to expand their call center operations, they chose Pensacola, FL as a new location. There, they have a 52-acre campus that will include 640,000 sq. ft. of office space throughout four buildings - all LEED® certified. They chose Comfort Systems USA (Southeast) to be their mechanical/ HVAC contractor for the project.
The Comfort Systems USA (Southeast) team:
- Was recommended as the sole selection by the General Contractor
- Established Gross Maximum Price arrangement where 100% of savings is returned to owner upon completion
- Installed systems that have improved the work environment, reducing employee turnover from 60% to 17% annually
Solutions
This project has four milestones, one for each building, with three completed so far and a total mechanical/HVAC systems contract value of $27,480,859.
Comfort Systems USA (Southeast) provided a package outlining their credentials, proposed management approach and a fee structure. Upon being awarded the work, Comfort Systems USA (Southeast) provided their mechanical services on a cost plus fee basis, establishing a good practice where 100% of savings is returned to owner.
The mechanical system includes a 1600-ton central energy plant with two 600-ton and one 300-ton centrifugal chillers and associated cooling towers with pumping. Chilled water is distributed via pre-insulated underground piping connecting the plant to each of the three new buildings and one existing building. Building HVAC systems include
energy recovery units distributing air via a pressurized floor plenum to the open call center areas and via a traditional overhead variable air volume system for offices.
"Comfort Systems USA (Southeast) brought to the table their expertise of mechanical systems and was able to provide the project constructable reviews during the preconstruction phases of the project... Comfort Systems USA (Southeast) was part of the team from the very beginning and has proven themselves to be true professionals."
Kim Aderholdt
Greenhut Construction Co.
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